Privacy

Privacy


At Pima, we believe that you own your data, and we're committed to keeping it private. Our privacy policy clearly outlines how we handle and protect your information. To report an issue, please contact privacy@pima.app.

Data Deletion

Available upon request

Upon request, we will work to delete all customer data and solely owned artifacts from our systems. Artifacts owned by multiple parties will be deleted upon deletion by the other parties at their discretion.
To initiate a data deletion event please contact privacy@pima.app.



Payment Information

Handled by Stripe

We process all credit card and ACH payments through our payment provider, Stripe. We do not store cardholder data on our servers.



Privacy Shield

EU, Swiss

Pima is compliant with Privacy Shield. You can find our certification status at https://www.privacyshield.gov/list



GDPR

Data Processing Addendum

Pima is compliant with GDPR. For inquiries please email privacy@pima.app. You can find a list of our Third Party Sub-Processors at the bottom of this page. A Data Processing Addendum is available to our customers upon request.



Sub-Processor List

Pima, LLC (“Pima”) uses certain subprocessors to assist in providing our Services. We use service providers that may store and process personal data about you and your end-users (each, a “Sub-Processor”). This page provides important information about the identity, location, and role of these Sub-Processor. Terms used on this page but not defined have the meaning set forth in our Terms of Service agreement (the “Agreement”).

Data Processing Addendums are in place with all of our Sub-Processors.

Entity Name Processing Activities Entity Country
Amazon Web Services Cloud service provider United States
HelloSign Cloud-based electronic signature provider United States
Twilio Cloud-based electronic mail service provider Unites States
Stripe Cloud-based payment provider United States
Sentry Cloud-based fault logging United States
Heroku Cloud service provider United States

Please note that this list may change from time to time as needed to provide the Pima Services. We recommend you stay informed about the latest changes by bookmarking this page.